Posted :Friday, July 15, 2011by Shevreo Petersen Send Maill
Beares
southern suburb, Mitchells Plain,
Promenade
Ivan
Service delivery and customer service
i recently purchase a laptop at Beares
furniture store, it was advertised with
a samsung star mobile phone. the
purchase was made on May the 28th 2011.
i have enquire why i did not received
the mobile phone but no substantiated
answer was given, however they had alot
of excuses namely they were out of
stock. On saturday the 25th of June
2011, i however again enquire and still
they exclaimed they will replace it with
another phone..i can not fanom the
thought why Beares advertised the
product but there are no stock
available..hence saying when i enquire
with the manager regarding the matter
she had a non-chalant attitude..what
really frustrated me is how Beares when
they need a sale they will treat you
like a king but when they have attain
the sale , they disregard the
customer...no follow up was done by
sales person or management regarding
this matter...i will definately never
purchase at a Beares store again, i will
exclaimed to all friends and contacts
about the bad service i experienced at
the store not to mention when i ask them
if i can receive i statement via mail
they exclaimed that they were cost
cutting and they will send me a
statement every second month. sheveiro
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282 days ago by sharief [ Send Maill ]
same thing happened to me as well with bears furn.like you said they treat you like a king but there attitudes after the sale is done is realy a digrace.bears promanade mitchells plain is 1 of the worse stores ever. i was promised 2 laptop bags,which until today is still not in stock and it is almost 2years.one of my laptops got stolen,i did what was ask of me and was told to wait six(6) weeks for a response.i never skip payments its always paid on time.the manager is of no use in the store,if you ask for her she is always busy or she will talk to you and not get to a salution but she will just pass the buck to one of her staff members.i know there is a lot of people that feel the same way about BEAReS PROMANADE MITCHELLS PLAIN.most of our people in this area dont have internet to say there say.i hope my say will help eveyone. people stay away from beares in this area,they will give you grey hair in no time. i hope beares head office can do somthing about the service we get from this f@$#@$#@$@#@ store
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