CellC the worst network provider in South Africa

Posted :Monday, August 15, 2011by Kevin Send Maill   

In my experience with CellC I have learned that CellC is all talk, they promise you everything and then falter on the delivery.

My experience with CellC began in January 2011 when after hearing about the seemingly incredible CellC internet deal I went to enquire about it at Rustenburg CellC only to be dissappointed to find out that CellC had not yet installed the internet hardware in the area so I could not yet get the deal, they did however tell me that the internet would definitely be coming to Rustenburg in March 2011, that proved to be the first lie.

I then went back to them on the last Sunday of February to get this so called internet deal that they told me that they had limited stock of modems for, so I should buy quick. I was helped by George at CellC on that day, he promised me that the internet would ,no doubt, be on by the end of the week, "no doubt by Friday, even earlier”, he reassured me. He however made me sign the addendum that I acknowledge that the network was not yet running in the area. When I asked if I could bring it back for a refund if the network wasn't running within that first week he replied with confidence that I would get a full refund.

I tried that internet every day in the next week and it proved to only be on edge which is insignificant compared to the speeds that CellC promises and can barely even open a webpage and even by the next Friday the network was not yet running. More lies and empty promises on CellC's part.

In those two weeks I attempted to contact CellC on their call line with no success, no consultant answered my calls in any of my attempts waiting at least ten minutes each time. I then tried to contact CellC on their tell Trevor feature of their website to which I was answered by an automatically generated email and by nothing else, a serious disappointment compared to what they promise on their adverts. I also tried emailing CellC on an email address I was given for their technical team to which I again was answered by an automatically generated email and nothing else. I have to this day not been answered by CellC for any of those emails. More lies and disappointment on CellC's part.

I then returned to the store with my modem, box, sim and slip to get my refund I was promised. I walked into the store and asked to speak to George. I was told that he would return to work on Monday. The next week I went to the store and asked to speak to the manager. Who after hearing what George promised me, with all hostility in his action showed my the addendum that I signed, told me that George had been fired and that I could do nothing about my predicament.When I asked when the network would be running they told me the second week of March. Yet more lies, disappointment and empty promises on CellC's part.

The second week of march passed and I began to phone the store in Rustenburg to try and get some answers, they didn't even know now when the network would be up and running in Rustenburg I was told that I had to speak to Chantelle who handled the internet but typical of CellC she was never in. I was told to leave my number and she would call me back. I am still waiting for Chantelle to call me back having left my number with her countless times. I phoned almost every day in one week in March to no avail. More lies, disappointment and appalling service from CellC.

I then returned the second time to the store with my sim, modem, box and slip to try and get my refund. I was then greeted to a far different tune to the first time. I was told to leave my details and they would contact me back. To this day they have not contacted me back about the service. More lies, disappointment and appalling service from CellC.

I returned a third time to the store with the sim, modem and slip (unfortunately the box was destroyed but this was already late in March) to try and get my refund, I was told again by the manager that I couldn't get my refund so I demanded to speak to the franchiser. I was given the card of the store and was told to call and find out when Bradley the franchiser was in to come talk to him. I tried to get in contact with Bradley for on week yet he was not in for the entire week, still no contact from Chantelle. More lies, disappointment and appalling service from CellC.

When I finally went in to talk to Bradley, I was told that I could choose either to have my data plan start from when the network comes to Rustenburg or I could choose to get a refund. I chose to get a refund. He requested I bring my modem, box,sim and slip in to get my refund.

When I went in with the modem, sim and slip I was told by Chantelle who was now, supposedly, handling my case that I cannot get my refund because I didn't have the box, she then told me she would try and get my refund and I should leave my modem and sim with her. I also left my number and asked her to give me feedback on the enquiry. To this day I have not received even one call with feedback.

I went back to the store at least 5 times to this date and they still haven't given me any positive feedback. She supposedly is trying consistently to get my refund from CellC national. More disappointment from pathetic Cellphone operator CellC.

To this day I have not had any progress with my case and I have not had any contact from CellC on my case not from CellC national, regional or the franchiser itself, equal non delivery of services to your customer from each department, pathetic, it is no wonder your CEO is a joke.

An ex-employee of CellC that was there at the time of my enquiry has told we that nothing is being done about my case. CellC employees have been told to refer all complaints about the internet to Chantellele.

Now I can’t get my refund because CellC wants the box. The fact of the matter is CellC is not providing the service we have paid for, whether they have the box or not is irrelevant, I want my money back or they must provide me with the service that I paid for immediatly.

CellC's deals may have turned their nearest competitor red but CellC leaves their customers in the dark.

I have tried to contact the regional officer, Mr Ace Sello, yet he hasn't got back to me. Can anyone out there please help me.