Posted :Monday, February 13, 2012by Nthabeleng Mofolo Send Maill
On the 27th of October 2011, I wrote an
email to Juan Smith from Farrelli
Rentals explaining to him that my car
had been damaged due to the construction
that was occuring at the Square-on-tenth
complex where I stay. I had first spoken
to him verbally about the damage and it
was his suggestion that I write the
email detailing the extent of the damage
and he would then escalate the issue. I
received no reply to this first email
and I then sent a follow up email on the
31st of October 2011 and to date have
not yet received a single reply from
them.
His lack of response and action on the
issue reflects badly on both him and
Farrelli as it suggests that they care
nothing for the satisfaction of their
customers (tenants) and only allege to
put clients and their satisfaction
first. If it is their intention not to
do anything about the matter then Mr
Juan Smith should at least try and
master up half the decency to provide
feedback on the issue as the way my
complaint is being handled shows clearly
that Farrelli cares could care less
about well being of the residents which
is rather ironic as without our
patronage they would be nothing.
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