Attention all hairstylists

Posted :Wednesday, August 10, 2011by Irina Send Maill   

In this story I just would like to bring all hairstylists attention to my experience at ‘Hair Health and beauty’ in Linbro Park Johannesburg.
I have been in the hair industry already for 10 years and for about 5 years I SHOP AT “Hair health and Beauty”. And I would say quite often.
It came to me that the owner and the head of this company, Mr Larse Fisher, never outstood in well-mannered clientele communication.
Strange things have started on the 10.05.2011 when I gave my hairdryer in for repair and on the 24.05.2011,… it was brought back but it was not mine. However, the delivery boy was insisting that I’m mistaken and that IS mine unit. Since the company delivery boy was refusing to clarify the situation with his office, I had to personally, using my own phone, call in and resolve the problem. A week later, on the 31.05.2011, I’ve finally received my hairdryer that I gave in, but again, with, I would say, some bad manners. Payments are only accepted in cash and on delivery and, being aware of that, prior to, when I first gave my hairdryer in, I’ve asked them to please inform me on when the delivery will be made, so that I can prepare the money due. Well, that did not happen!!!.
Invoice for work done stated the following: replaced motor, lubrication service, striped and clean, with a 3 months guarantee on work done.
On the 15.06.2011 the same hairdryer has started blowing only cold air. I’ve phoned the company explaining the problem asking to collect the hairdryer for another repair to which they respond that I must make an order to buy one of their products and only by then, on delivery of my order, they can collect the hairdryer for repair. So due to myself, in no need of any purchase, I had to drive to their office in Linbro Park this was 27.06.2011. Lady in the office took my hairdryer, which was supposed to be still on a 3 months warrantee, for repair and my clipper that I needed to be serviced. She’s issued me with an order number and promised to keep me informed on the progress. A week later I’ve phoned to do a follow up on my repair order, to what I was told that it is almost ready and will be delivered to me soon. Another week goes by and I phone again and the lady, I was speaking to, asked if she can please get back to me shortly as she could not help at that point in time. Three weeks goes by with no respond to my 27.06.2011 call. Then I’ve phoned again as my patience was running out. However, I had to explain the full story from the beginning to the third person, hence every call I made I spoke to different people. Now this time I’ve found out that because I haven’t paid the deposit my repair order was not processed, to what I responded that not once, as from 15.06.2011, did anyone from the their office mentioned about the payment of the deposit had to be made. To that the respond was that as soon as they will receive the deposit they will begin on the job needed to be done. The lady, I was speaking to, didn’t even try to come to some sort of compromise as, to my understanding, it was 100% their fault. And, as usual, the head of the company was not available to help in resolving the issue. Having that, to receive my hairdryer and clipper back unfixed, I had to drive to them myself or place a purchase order with which they will deliver my unfixed items.
The following day my colleague went to “Hair Health and Beauty” and asked to speak to the owner who refused to discuss and resolve the issue. My colleague with no choice to the matter paid in the deposit and the lady that helped, promised to call with information on when the delivery will be made and what will be the total due.
On the 28.07.2011 they’ve brought my items, although with no prior phone call to inform me and it happened that I did not have enough cash to pay on me. Ironically, to make me feel even “better”, my clipper came back in a worse condition, to the one, when I gave it in for service. The invoice for the hairdryer once again included the following: lubrication service, striped and cleaned, for which I had to pay. So to what use is the warranty? And what was the point of repeating what was done couple of weeks ago?
I still don’t have my answers, my goods and my good service Mr Fisher!!! So, what I’m paying you for?!