Posted :Tuesday, November 29, 2011by Katleho Send Maill
I bought a pair of work shorts at
Identity at The Glen last Thursday. I
did not wear the pants but had taken the
swing tag off. As I was about to iron
the pants, I saw a line that went across
the front of the right leg, a clear
factory fault. I went to Identity this
afternoon to exchange it.
I spent over half an hour and was told
by the floor manager, Thandi that the
area manager needs to assess the pants
and make a decision as to whether they
would be exchanged or not as they don't
have pants with factory faults. I mean
really, the pants are still new, never
been worn before and this is the crap
they give me.
I don't even want the pants anymore as I
had bought them for a specific occasion
and have had to get another outfit. Who
would buy pants and then take a ruler
and a marker and draw a straight line on
the leg? Only a moron working at
Identity at The Glen. I hope the
complaints department follows up on this
complaint. I just want a refund and I
will have no further dealings with these
people as they can't think and have no
idea what customer service is.
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