MTN Complaints - Sim swop of wrong number

I went to my MTN service provider in Cape Road, Newton Park Port Elizabeth, for a simswop. A new guy , accompanied by a supervisor was helping me. The supervisor left him alone, and the guy tried to do a simswop, knowing he docent know how to.

I have two contracts through MTN. This caused my number (083996060), which in fact not the number that needed a simswop, to simswopped to the new sim card that they gave me, canceling the old sim card that was working. The number that in fact needed a simswop was 0834400423.

I am waiting almost a week now for them to reverse this negligent mistake on their behalf. I go in everyday to hear feedback and to find out when am I getting my number back. However all they say is that it takes some time. I use this number for work purposes.

My name is Bernita Davids

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